Cancellation & Refunds
Last updated: 12 September 2026. Clear slabs so you know where you stand before paying.
Cancel or reschedule by messaging us on WhatsApp/email — the timestamp of your message counts. Refunds go to the original payment source within 7–10 working days of approval.
1. Standard slabs (per person)
30+ days before departure: 90% refund (10% planning fee retained).
21–29 days: 70% refund.
14–20 days: 50% refund.
7–13 days: 25% refund.
Under 7 days / no-show: non-refundable.
Non-refundable items always: confirmed flight/train tickets per carrier rules, visa fees, permits already issued, and any peak-season hotel blocked as non-refundable (stated in your quote).
2. Date changes
One free reschedule 21+ days before departure (subject to availability; rate differences apply). Later changes are treated as cancellation + rebooking. International/trek groups may have stricter partner deadlines — stated in your quote.
3. Our cancellation & force majeure
If we cancel (e.g. minimum group not met, unsafe conditions), you choose: full refund of what you paid us, or free shift to another date. If weather/permits/authorities force a mid-trip change, we arrange the best alternative; unutilised services are refunded only if partners refund us, shared transparently.
4. How to request
Message WhatsApp or hello@turiekart.com with booking name + date. We confirm the slab and timeline in writing within 2 working days.